The bekiot-UC500 Integrated Dispatching Switchboard is an excellent VoIP product designed for enterprise unified communications, customer service centers, and hotel voice communications. It features a more scientific and rational structural design that allows direct deployment in equipment racks. Compared with the UC200, it offers higher extension registration capacity, higher-density concurrent call lines, and upgrades in both operating memory and built-in Flash storage. Additionally, the UC500 incorporates carrier-grade dual redundant power supply design, making the communication system built on it more stable and reliable.

Basic Functions:

Extension: After a SIP extension is registered to the program-controlled dispatching switchboard, it can make calls to other extensions.
Trunk: The configured SIP trunk and FXO trunk cooperate with incoming and outgoing call routes to realize incoming and outgoing calls for extensions.
Incoming Route: Calls from SIP trunks and FXO trunks can be routed to internal extensions, IVR, conferences, call center queues, DISA, callback, etc., through incoming routes.
Outgoing Route: Extensions can call external PSTN users through outgoing routes.
CDR: Detailed call records and recordings can be queried and downloaded on the WEB page according to conditions.
Call Recording: Supports recording of extensions, trunks, conference rooms, and queues. Recordings can be queried, played, and downloaded on the WEB page according to conditions.
Call Transfer: Extensions can set up unconditional call transfer, busy call transfer, no-answer call transfer, and unregistered call transfer, all of which support time condition settings.
Call Waiting: FXS port phones can receive new calls during a call. When this function is enabled, busy call transfer becomes invalid.
Ring Group: Incoming calls are routed to a ring group composed of multiple extensions, and the extension ringing strategy supports multiple options.
Pickup Group: Extensions support intra-group call pickup and designated extension call pickup.
Paging Broadcast: Paging broadcast function to meet the needs of broadcast notifications and other scenarios.
Call Park: An extension's call can dial a function code to park the call on a parking number, and then retrieve the call on another extension.
Blacklist: Incoming blacklist supports two modes: full number matching and regular expression matching.
DISA: After an incoming route is routed to DISA, outbound calls can be made through the outgoing route.
Time Conditions: Incoming routes, call transfers, mobile extensions, etc., all support time condition settings.
PIN Code: Outgoing routes, DISA, conference calls, voice mailboxes, etc., all support PIN code settings.
Hotline: If an FXS port phone does not dial within the set time after being off-hook, it will automatically call according to the pre-set number.
Do Not Disturb: Rejects all incoming calls to the extension.
Mobile Extension: An extension can set multiple mobile extension numbers to avoid missing incoming calls to the extension.
Monitoring: Supports normal monitoring, whisper monitoring, forced insertion monitoring of extensions, and setting monitoring permissions.
Voice Mail: Each extension has an independent voice mailbox and supports sending messages to a specified email.
Fax: Supports T.38 fax extension and fax gateway mode.
Extension Security: Ensures extension security through multiple methods such as password, ACL, and UserAgent.
Power Failure Escape: In case of power failure, connect the phone connected to the FXS port with the external line connected to the FXO port to ensure that calls between the FXS port and FXO port are not affected.
IVR: Supports multi-level custom IVR.
Call Center Queue: Custom call center queues can be set up, and various agent ringing strategies meet various applications.
Conference Call: Supports conference calls with more than 30 participants.
AutoCLIP: Intelligent incoming route.
CC Service: Extension busy callback.

Summary of functions required for common application scenarios:

Enterprise voice communication: Extension, trunk, incoming and outgoing routes, CDR, call recording, IVR, voice mail, conference call, call transfer, time conditions, monitoring, mobile extension, call pickup;
Customer service center system: Extension, trunk, incoming and outgoing routes, CDR, call recording, queue, monitoring, call transfer, time conditions, etc.;
Hotel system: Extension, trunk, operator, wake-up service, broadcast, etc.