When users call the enterprise customer service number, phone agents can handle customer information and view service history through the business system pop-up while answering calls. Telemarketing agents can make one-click outbound calls to users in the CRM system and view business information related to the customer during the call. In mobile scenarios, telemarketing agents can make calls through mini-programs.

The call center supports full graphical drag-and-drop configuration of telephone IVR, online session service flows, and omni-channel session service flows. It also allows easy conversion of text to audio using text-to-speech services. Equipped with comprehensive management functions such as real-time data monitoring, service records, and data report query, enterprise customers can easily check service operation status.

Enterprises can quickly integrate telephone, online, and audio-video communication capabilities into their own business systems through API access. The call center API provides a customer service workstation and management workstation with a universal UI. Developers do not need to care about complex call logic and can focus on expanding their own business system capabilities. The call center offers rich open APIs, event notifications, and data push capabilities, allowing enterprises to flexibly customize and develop functions such as agent workstation UI and data dashboards according to business needs.