Yeastar: Product diversification and innovation, market expansion and cooperation are comprehensively promoted

I. Yeastar Product Overview

Yeastar is a supplier that specializes in enterprise-level communication solutions, with its product line covering multiple aspects such as IPPBX, call centers, voice gateways, and early warning and dispatching systems. Yeastar's products aim to provide enterprises with stable, efficient, and flexible communication platforms to help them improve communication efficiency and service quality.

II. Yeastar's Featured Functions

Yeastar is a company focusing on IP communication solutions, and its products and solutions have the following featured functions:

1. Call Flip and Call Retrieve Functions

• Call Flip: Users can switch a call from one device to another, for example, from a mobile phone to a computer, without the customer noticing the device switch.
• Call Retrieve: Users can retrieve an ongoing call on other devices and answer it on the Linkus web client without interrupting the call.

2. Integration with Microsoft Active Directory (AD)

• User, Organizational Unit, and Group Synchronization: It supports synchronizing users, organizational units, and groups in the local AD domain to the PBX, and can automatically assign extensions to AD users.
• AD Domain Account Login to Linkus: Synchronized AD users can directly use their AD domain accounts to log in to the Linkus web client and mobile client.

3. Integration with Microsoft Azure AD

• User and Group Synchronization: It can synchronize users and groups in Azure AD to the IPPBX directory and automatically assign extensions to Azure AD users.
• Single Sign-On (SSO): It supports the secure single sign-on function, and synchronized Azure AD users can use their Microsoft accounts to log in to the Linkus web client and mobile client.

4. WEB-based Linkus Voice Conference

• Instant Voice Conference: Users of the P-series IPPBX can directly initiate an instant voice conference with up to nine parties from the WEB-based Linkus softphone.

5. Hospital Appointment and Guidance Hotline Solution

• Business Functions: It includes manual appointment and services, automatic appointment, query and cancellation, medical complaints, and return visit services, etc.
• Agent Functions: It provides functions such as patient data retrieval, call handling functions, appointment monitoring, and recording quality inspection.

6. Wireless Gateway T400

• Support for Multiple Network Standards: It supports 2/4/8/16 4G/GSM/UMTS channels, and supports SIP proxy, point-to-point mode, VoIP registration mode, etc.
• Product Features: It is a new generation of IP voice access device based on the SIP standard, featuring simplicity and ease of use, support for plug-and-play, and support for multiple voice codecs.

7. Call Center Solution

• Unified External Hotline Number: For example, the Capital Institute of Pediatrics has realized a unified hotline number through Yeastar's call center to meet the increasing demand for call volume.
• Improve Consulting and Reception Efficiency: It provides functions such as multilingual voice navigation, incoming call queuing, queuing position announcement, etc., and provides functions such as incoming call pop-up screens, call transfer, work order circulation, and knowledge base for agents.

8. Early Warning and Dispatching System

• Highly Open: Based on the standard SIP protocol, it provides API for secondary development and HTTP interface based on Rest Full, supporting docking with third-party systems and devices.
• Deep Integration: It deeply integrates with IOT and IPC devices, and efficiently integrates with various types of systems such as help intercom, SIP broadcast, security alarm, access control intercom, telephone system, and video surveillance.

9. Efficient Telephone Conference Function

• Support for Multi-party Conferences: For example, an Internet bank can support the creation of up to 64 voice conference rooms through Yeastar IPPBX, with a maximum of 60 members in a single conference room.
• Complete Conference Management: It provides conference system management and a web-based conference room control panel for efficient conference management, and supports the conference recording function.

III. Yeastar's Application Scenarios

Yeastar is a company focusing on enterprise communication solutions, and its products are widely used in multiple industries and scenarios. The following are the main application scenarios of Yeastar:

1. Call Centers

Yeastar's call center solutions are widely used in industries such as hospitals and hotels. For example, Beijing Shijitan Hospital has adopted Yeastar's call center to set up the "Press Me for Help" hotline center, integrating external service numbers and standardizing the telephone reception process to provide patients with one-stop health services.

2. Early Warning and Dispatching Systems

Yeastar's early warning and dispatching system is based on IP communication and deeply integrates with the Internet of Things (IOT), and is applicable to scenarios such as intelligent environmental monitoring, smart city construction, intelligent industrial production, and intelligent security monitoring. For example, in intelligent environmental monitoring, it cooperates with StarNet Smart LoRaWAN sensors to monitor environmental conditions and helps institutions such as museums, laboratories, farms, and gardens establish timely and efficient environmental early warning plans.

3. Digital Trunk Gateways

Yeastar's digital trunk gateways support the SIP protocol and PRI/No.7 signaling, and are suitable for networking application requirements in different network environments. They are an ideal solution for E1/T1 and VoIP network communication and can meet the service requirements of voice, fax, etc.

4. Hotel Voice Solutions

Yeastar provides IPPBX solutions for the hotel industry to improve communication efficiency and service quality, dock with hotel management systems, and support triple-play integration. For example, Yeastar IPPBX helps five-star hotels achieve the integration of guest room telephones, televisions, and broadband, directly docking with the Qianlima hotel management system without using middleware to realize functions such as outgoing call permission control, wake-up service, and call billing.

5. Education Industry Solutions

Yeastar provides IPPBX solutions for the education industry to achieve efficient IP voice telephone communication on campus, support branch interconnection, call centers, monitoring linkage, and access control linkage, etc., and improve the informatization level of campuses.

6. Enterprise Communication Solutions

Yeastar's P-series IPPBX provides enterprises with a carrier-grade stable voice call platform, supports free and efficient communication, visible call experience, complete communication and collaboration, and rich application schemes. It is applicable to the establishment of enterprise park and building telephone systems, and also supports the telephone networking of multiple branches.

7. Yealink S-series IP PBX System

Yeastar's S-series IPPBX supports 100 VoIP extensions (expandable to 200) and a maximum of 16 analog extensions, and is suitable for small and medium-sized enterprises to build office IP communication systems. It has built-in advanced communication functions such as call recording, auto attendant, telephone conference, call queue, mobile extension, broadcast/intercom, and video call.

The above are the main application scenarios of Yeastar, covering multiple fields such as call centers, early warning and dispatching, digital trunk gateways, hotels, education, and enterprise communication, providing customized communication solutions for different industries.

IV. Core Functions of Yeastar's IPPBX Products

Yeastar's IPPBX products have a series of core functions aimed at meeting the communication needs of enterprises. The following are some key functions:

Basic Communication Functions

• Linkus Client: It provides desktop and mobile applications, allowing users to make voice and video calls via the Internet.
• Tunnel Service: It ensures a stable connection even in complex network environments.
• Video Conference: It supports multi-party video calls to enhance the effect of remote communication.
• Queue Console: It helps enterprises manage incoming call queues and improve service efficiency.

Advanced Functions

• Disaster Recovery in Different Locations: It is achieved through the Active-Standby mode to ensure that when the main server fails, the communication business can be automatically switched to the backup server to minimize downtime.
• Call Flip: It allows users to seamlessly switch an ongoing call to other devices without interrupting the call during the switching process.
• Call Retrieve: It allows users to retrieve an ongoing call on other devices and answer it on the Linkus web client without interrupting the call.
• Integration with Microsoft Active Directory (AD): It supports integration with AD, synchronizes users, organizational units, and groups in the local AD domain to the PBX, and allows synchronized users to directly use their AD domain accounts to log in to the Linkus UC client.
• Integration with Microsoft Azure AD: It supports integration with Azure AD, synchronizes users and groups in Azure AD to the PBX, and allows synchronized users to directly use their Microsoft accounts to log in to the Linkus UC client through a secure and convenient single sign-on (SSO) method.
• WEB-based Linkus Voice Conference: Users can directly initiate a maximum of nine-party instant voice conferences from the WEB-based Linkus softphone.

Extended Functions

• Telephone Conference: It supports multi-party telephone conferences, facilitating collective discussions within or outside enterprises.
• Broadcast Intercom: It allows information to be quickly transmitted to all users, suitable for emergency announcements or notices.
• Address Book: It provides a centrally managed address book for convenient searching and contacting of colleagues.
• One Number for Multiple Devices: One number can correspond to multiple devices, improving flexibility and convenience.
• Auto Attendant: It automatically answers incoming calls and provides voice navigation and transfer services.
• Call Queue: It manages incoming call queues to ensure that customers receive timely responses.
• Call Recording: It records the content of calls for quality monitoring and training purposes.
• Customized Prompt Tones: It sets personalized welcome messages and prompt tones according to enterprise needs.

These functions together form a powerful communication solution for Yeastar's IPPBX products, which can meet the communication needs of enterprises of different scales and provide efficient and reliable services.

V. Application of Yeastar's Products in the Government Industry

The application of Yeastar's products in the government industry is mainly reflected in providing efficient and stable communication solutions to help government agencies achieve digital transformation. The following are some specific application cases:

• The Bureau of Government Offices Administration of a certain district in Beijing: This bureau has adopted Yeastar's IPPBX system for the digital transformation of the telephone system. The system includes a Yeastar IPPBX (S1000), a digital trunk gateway (TE200), and multiple analog voice gateways with internal line ports (TA3200). These devices are connected through a dedicated network to achieve seamless docking with the original telephone lines, and at the same time provide functions such as telephone conferences, auto attendants, and Linkus softphones, improving communication efficiency.
• The People's Procuratorate of Nanhu District, Jiaxing City: This procuratorate has adopted Yeastar's IPPBX system for the IP upgrade of the telephone system. The system includes a Yeastar IPPBX (S1000-LS), three analog voice gateways with external line ports (TA3210), and IP phones. These devices are connected through a dedicated line network to achieve direct dialing and free calls between extensions, improving communication efficiency. In addition, the system also supports functions such as telephone conferences, auto attendants, and call recordings, optimizing the communication method.
• The Tax Bureau of Hongqiao District, Tianjin City: This tax bureau has established a taxpayer interaction service operation center and adopted Yeastar's web-based call center solution. The system includes communication servers, call center servers, analog external line voice gateways, and wireless voice gateways. These devices are connected through a network to provide services such as telephone consultation and SMS assistance, providing taxpayers with online "accompanied" tutoring and precise services.
• The Jiangsu Entry-Exit Border Inspection General Station: This station has adopted Yeastar's IPPBX system for the IP transformation of the telephone system. The system includes a thousand-scale IPPBX (S1000-LS), analog external line voice gateways, and digital trunk gateways. These devices are connected through a dedicated network to achieve docking with the original analog external lines, and at the same time provide functions such as telephone conferences, one number for multiple devices, auto attendants, and call recordings, improving communication efficiency and service quality.

The above cases show that the application of Yeastar's products in the government industry is not limited to providing basic communication services, but also includes rich value-added services such as telephone conferences, auto attendants, and call centers. These services help improve the work efficiency and service quality of government agencies. At the same time, Yeastar's products support the standard SIP protocol and have good compatibility, which can meet the informatization construction needs of government agencies in the future.

VI. Improvements of Yeastar's P-series IPPBX Products Compared to Previous Versions

Compared to previous versions, the main improvements of Yeastar's P-series IPPBX products are as follows:

• Enhanced API Interface: The P-series IPPBX provides richer PBX API interfaces, allowing developers to integrate the PBX system with third-party applications more deeply, so that more customized services can be developed.
• Firmware Update: Yeastar continuously releases new firmware versions for the P-series IPPBX. Each version includes performance optimization, security reinforcement, and the addition of new functions, ensuring the continuous progress of the product and the improvement of user experience.
• MIB File Update: With the iteration of the product, Yeastar has also updated the MIB files of the P-series IPPBX. These files contain detailed information about the device, such as the hardware version and the processes that occupy the most memory resources, helping users better understand and manage the device.
• System Interconnection: The P-series IPPBX supports docking two PBX systems in different regions through public IP addresses and FQDN (Fully Qualified Domain Name) to enable mutual calls between extensions, which is a very useful function for enterprises with cross-regional offices.

In summary, Yeastar's P-series IPPBX products have been improved in aspects such as API interfaces, firmware updates, MIB files, and system interconnection, making the products more powerful, flexible, and easy to manage.

VII. Yeastar's Latest Developments

The following are some of Yeastar's latest developments:

Product Updates and Upgrades

• P-Series Phone System: In the update in December 2024, the P-Series Phone System has added features such as number masking and automatic configuration of NEC IP phones. The update in November included the expansion of YCM task support, PSE white label, etc. The update in October included the integration of Microsoft SQL and the upgrade of Zoho CRM, as well as the enhancement of the Linkus user experience.
• New Resource Monitoring Tool: Yeastar has launched a new PBX resource monitoring tool for its partners to make it easier to identify problems and conduct PBX capacity planning.

Cooperation and Partnerships

• Establishment of a Strategic Partnership with Neocenter**: On November 11, 2024, Yeastar established a strategic partnership with Neocenter in Mexico. Neocenter will become one of Yeastar's main distributors in Mexico, responsible for promoting and selling Yeastar's unified communication solutions.
• Cooperation with Groupe Convergence**: On November 8, 2024, Groupe Convergence, a leading telecommunications service provider in France, joined Yeastar's more than 130 ITSP partner ranks to jointly explore the French communications market.
• Becoming a Strategic Partner of Velans**: On September 24, 2024, Velans in Brazil announced that Yeastar had become its strategic partner in the cloud PBX field. The two sides will integrate resources to jointly serve the cloud PBX market.

Market Expansion and Event Participation

• Debut at Futurecom 2024**: On September 26, 2024, Yeastar announced that it would participate in Futurecom 2024 held in São Paulo from October 8 to 10 for the first time, to showcase its expanding business layout in Brazil.
• Display of New Contact Center Channels at Gitex Global 2024**: On August 13, 2024, Yeastar displayed its new contact center channels of the P-Series Phone System at Gitex Global 2024 in Dubai, including real-time chat and Facebook Messenger, etc.

Awards and Honors

• Winning the Connect Professional Best Product Award in 2024**: On July 9, 2024, Yeastar's P-Series Phone System won two awards in the Connect Professional Best Product selection in 2024.