Chengdu BOE Hospital Telephone Office System

Chengdu BOE Hospital is a modern tertiary general hospital invested and built by BOE Technology Group. Integrating prevention, medical care, teaching, research, health care, and rehabilitation, the hospital is located in Chengdu Tianfu International Bio-Town. It covers 354 mu, with a first-phase investment of RMB 6 billion, 2,000 beds, and a construction area of 380,000 m². Guided by the principles of “innovative establishment, open operation, distinctive development, and technology-driven excellence,” the hospital leverages the latest technological achievements to create a leading smart hospital in the industry.

 

Communication Requirements

As a newly constructed project, Chengdu BOE Hospital requires internal calls, video calls, outbound call permission settings, and audio conference functions.

 

Solution

 

Faced with the enterprise’s growing demand for mobile collaborative work, traditional PBX models can no longer meet the requirements. Based on actual PBX needs, beckiot provides an IPPBX unified communications solution that supports mobility, remote extensions, audio conferences, video calls, and other office needs.

 

beckiot deployed an IPPBX unified communications gateway in the headquarters data center, connected to the hospital’s internal LAN as the core voice server to meet the dialing needs of staff in different areas. IP phones are installed at each workstation and register to the server over IP—simply connect to the network to make or receive calls, eliminating the need for telephone lines and simplifying deployment. Calls between extensions are free, significantly reducing communication costs. Multi-level IVR menus can be configured so that incoming callers are quickly routed to the appropriate department or staff member, improving customer satisfaction. The system also provides call logs and high-fidelity, highly compressed call recordings with clear audio, which can be downloaded or played online, facilitating unified management of communications and rational allocation of work.

 

Solution Function Description

1. All departments and wards can call each other, including video calls, quickly and conveniently;

2. Incoming external calls can be transferred to any staff member;

3. Customizable outbound call permissions—local, long-distance, etc.;

4. Full call recording for inbound, outbound, and internal calls, with easy search;

5. IVR for incoming calls, separate menus for business and after-hours, speed-dial to departments;

6. Audio conferencing—dedicated conference rooms and multi-party calls;

7. Voicemail—leave messages when extensions are unattended;

8. Call forwarding—transfer to another extension or mobile phone;

9. Mobile APP—install on smartphones for wireless office calls; can be bound to desk phone to ensure no missed calls;

10. VPN or public-network interconnection with branch offices for toll-free inter-site calls;