Case of Jingyuan Court Call Center

Jingyuan Court Adopts BeckIOT Cloud Call-Center Technology to Build a Telephone-Based Public Service Platform

I. Profile of Jingyuan County People’s Court

Established in September 1956, Jingyuan County People’s Court comprises 13 internal divisions. For decades it has embraced reform and innovation, faithfully performing the duties entrusted by the Constitution and laws, advancing the resolution of social conflicts, and creating convenient service windows. Its mobile courts travel to fields and villages, ensuring that judicial benefits truly reach the people.

II. Jingyuan Court’s Communication Requirements

The Court serves the public through a telephone hotline staffed by dedicated personnel who provide legal advice, case-status inquiries, petition information, complaint intake, suggestions, judge contact, and litigation consultation—allowing citizens convenient legal services without leaving home.
While accelerating informatization, the Court must satisfy diverse judicial demands, adapt to social developments, and build a bridge between the Court and the public. Specifically, it must:
Deploy an internal communication platform for the Intermediate People’s Court of Jingyuan County.
Reuse existing low-current cabling to save on re-wiring costs.
Install analog phones at every workstation; later add IP phones for remote staff, turning all intra-office calls into free on-net calls.
Support multi-level IVR, on-demand or automatic call recording with a 5-year retention requirement.
Play an automatic announcement—“This call will be recorded”—on every inbound and outbound call after connection.
Allow recording retrieval over the local LAN or VPN.
Provide DID-to-extension mapping for external lines.
Supply a feature-rich, easy-to-manage system that reduces communication costs while ensuring stability and scalability.

III. BeckIOT Unified-Communication Solution

After analyzing these needs and considering the realities of court operations, BeckIOT’s senior account manager proposed the EPCC call-center system. Implementation details:
Deploy one KPBX unit in the Jingyuan Intermediate Court’s machine room, connecting it to the internal LAN to serve as the core voice server for on-site staff.
Hardware: KPBX server, analog-trunk gateway, analog-extension gateway.
External callers reach the system via PSTN lines on the trunk gateway, pass through multi-level IVR prompts, and are routed to extensions or directly to DID-mapped extensions.
New employee extensions and multi-level IVR prompts can be configured easily on the KPBX.
Analog phones at workstations register remotely to the KPBX via voice gateways; where cabling is absent, IP phones eliminate the need for additional low-current wiring.
Every call is recorded (recording can be disabled per policy).
The unified-communication solution supports telephone-conference protocols, enabling quick, simple audio conferences via mobile, PSTN, or VoIP endpoints.
Routing-signaling management optimizes call routing, guarantees timely signaling delivery, and uses bandwidth efficiently.
Ultimately, Jingyuan Court adopted BeckIOT’s cloud call-center architecture, establishing a robust telephony service platform that provides the public with thoughtful, convenient telephone-based legal services.