Government Unified Communications Program

Scheme Background

With the diversified development of society, government departments are required to handle an increasing amount of various types of information, which is related to a wider range of departments, and the collaboration among various institutions is becoming closer and closer. In recent years, government institutions have significantly accelerated the process of informatization construction. They have established an IP data network covering the entire system, which is organized in a tree-like structure to manage the data communication among various units and departments at all levels vertically.

Government unified communication refers to a new communication mode that integrates computer technology and traditional communication technology. It is a solution and application whose core objective is to enable people to obtain free communication of data, images, and sounds through any device and any network at any time and any place. The government unified communication system integrates all information types such as voice, fax, email, mobile short messages, multimedia, and data into one, bringing people the freedom of choice and an improvement in efficiency.

However, in terms of voice traffic, most units and departments still use traditional telephone networks that cannot be interconnected with IP networks. Voice communication lags behind data transmission, resulting in inaccurate information dissemination and untimely communication and collaboration from time to time, which can no longer meet the needs of modern government for efficient office work.

Scheme Requirements

The concept of government unified communication is a comprehensive solution that integrates telecom applications and information technology applications. It enables users to communicate in an integrated environment and access the applications they need by integrating multiple communication methods of users, thus facilitating user use and enriching their experience. Under the development trend of transforming from a management and control type to a people's livelihood service type, improving communication efficiency, optimizing collaboration processes, and enhancing management level and service capabilities are the primary goals of government departments' government affairs informatization, which also puts forward higher requirements for the telephone system.

There are many government departments and multiple levels, and cross-departmental calls need to be more direct and smooth. Government telephones are of high importance, requiring the telephone system to operate stably and have good confidentiality. It should have wide compatibility and support docking with government affairs platforms, video conference systems, command and dispatch centers, etc. to achieve linkage. It should have rich and practical built-in functions to comprehensively improve management, collaboration, and service levels. The operation and maintenance personnel of various units have different skill levels, so the telephone system is required to be simple to use and convenient to maintain.

Scheme Deployment

The Beck Communication Voice Communication Solution for Government Departments, with Beck Communication IPPBX as the core, adopts advanced IP communication technology to integrate telephone voice into the data network. While providing users with high-quality call effects, it also brings more communication functions such as call recording, telephone conferences, and video calls into departmental offices, aiming to provide a stable, efficient, and flexible voice platform for the informatization construction of government departments.

Scheme Deployment

Deploy a Beck Communication IPPBX in the computer room and connect it to the network.
Deploy IP phones at office locations and register them as extensions of the Beck Communication IPPBX through the network.
Institutional Interconnection
The Beck Communication IPPBX deployed by each unit and department is interconnected through branches via the government dedicated network to realize the networking of the telephone system.

Scheme Value

Quick Deployment, Simple Maintenance
Quick Deployment, Simple Maintenance
There is no need to lay telephone lines. IP phones can be used as long as they are attached to the network, and the deployment is flexible.

Adopting web-based configuration with a user-friendly interface, only basic network knowledge is required to complete daily management and maintenance.

Efficient Communication, Improved Collaboration
Efficient Communication, Improved Collaboration
Telephone conferences can be held at any time using extensions or mobile phones, and a visual conference room control panel is provided to easily manage conferences.

Equipped with a dedicated APP softphone for mobile phones, even when not in the office, one can make or receive calls to extensions or hold telephone conferences.

Wide Compatibility, Broad Application
Rich Functions, Improved Service
Built-in multi-level automatic operators can efficiently guide citizens' calls to the target departments, improve the call connection rate, and enhance citizens' satisfaction.

Functions such as call recording, voice messaging, one number for multiple devices, and ringing groups are provided to improve work efficiency and service quality.

Telecom-Grade Stability, Uninterrupted Operation
Telecom-Grade Stability, Uninterrupted Operation
Built-in dual-system backup and a powerful firewall, providing redundant power supplies, disk arrays, and other optional disaster recovery backup mechanisms to ensure the telecom-grade stable operation of the system.

All models of Beck Communication IPPBX support dual-machine hot standby, and the primary and backup servers can switch automatically, realizing unattended operation.
Wide Compatibility, Broad Application
Provide API interfaces to support docking with third-party systems such as government affairs platforms and call centers to realize functions such as call pop-up screens, click-to-dial, reporting of work numbers, and satisfaction surveys.

Support docking with video conference systems to provide external line resources and expand the scope of conferences.

Scheme Summary

Government unified communication platforms usually have a high degree of scalability and flexibility. They can be flexibly adjusted with the expansion of enterprise business to meet the ever-changing communication needs. At the same time, they also support employees to communicate from any device and any place, enhancing the capabilities of the remote and mobile workforce. The Beck Government Unified Communication is a comprehensive solution that integrates multiple communication methods and provides a seamless communication experience, which helps to improve the work efficiency of enterprises, reduce costs, and enhance the communication and collaboration capabilities of employees.