DDPAI Customer Hotline Call Center Phone System

Founded in 2013, DDPai is dedicated to enriching human mobility and lifestyle through innovative technologies. By integrating machine vision, artificial intelligence, and 5G connectivity, the company empowers smart travel and enables users to share vibrant, interesting lives. After years of growth, DDPai has established three subsidiaries: DDPai (Shenzhen) Cloud Technology Co., Ltd., DDPai (Dongguan) Vision Equipment Co., Ltd., and DDPai (Zhejiang) Intelligent Equipment Co., Ltd., employing more than 500 people in total. In the domestic passenger-vehicle market, DDPai ships 2 million units annually, capturing 10% of the yearly incremental automotive market. The company operates the flagship DDPai brand alongside two sub-brands—Jiuying and mola—each extending into distinct product lines, and together serving over 5 million brand users.

With the brand’s growing visibility and appeal, DDPai is experiencing a continuous rise in customer inquiries. To meet this demand, the company needs to establish a customer-service call-center system that provides consultation services for a broad user base. Incoming calls must be routed through voice navigation so that customers can quickly reach the right agent; agents will operate from geographically distributed locations. All customer call data and conversation details must be fully recorded and archived; calls need to be recorded and retrievable; and comprehensive reporting tools are required to monitor and manage agent performance.

beckiot Call Center System offers advanced IVR voice-navigation capabilities, enabling incoming callers to reach the exact agent who can resolve their needs, thereby enhancing both customer experience and corporate image. Whether a customer calls in or an agent initiates an outbound call, a screen-pop appears automatically; agents can edit and save interaction notes so that, when the customer is contacted again, previous conversation details are instantly displayed, allowing issues to be resolved more quickly and boosting overall efficiency.
The platform includes a built-in CRM management system and can also integrate seamlessly with the client’s existing business applications, streamlining operational workflows. Its mature and comprehensive features for call logging, call recording, and data reporting allow administrators to review call records at any time, listen to recordings online or download them, and export reports in Excel format—providing objective, data-driven tools for agent performance management and timely, rational adjustment of departmental operations.