Logistics Unified Communication Solution

Industry Background

The logistics industry has always been an important foundation supporting the development of China's real economy. In recent years, with the application of Internet + and big data, traditional logistics has exposed many pain points. The main reason is that China's logistics infrastructure is backward, technical equipment is obsolete, and the degree of logistics informatization is low, thus affecting the improvement of logistics efficiency in China.

The logistics unified communication solution refers to a solution that realizes the efficient transmission and communication of information by integrating multiple communication technologies and services in the logistics industry.

In terms of informatization, voice communication plays the most basic and efficient role in connection and dispatching. If voice communication can be fully utilized to improve internal and external communication efficiency, it will effectively promote the cargo handling speed and create greater benefits for logistics enterprises.

Requirement Analysis

Normally, in addition to the headquarters, logistics enterprises also have subsidiaries, offices or warehouses in various cities across the country. Business communication is frequent, and telephone bills are high. Due to the dispersion of outlets and the fact that employees often leave their desks to dispatch goods, it is common that people cannot be reached when making calls between different locations, resulting in poor internal communication within the enterprise and affecting work efficiency. At the same time, the telephone is also an important platform for direct communication with customers. If high-quality voice services can be provided, it can better attract and retain customers.

Solution Introduction

beckIOT IPPBX is an IP group telephone system that transmits voice based on network, integrating the enterprise's voice, data and network into one, creating an advanced modern IP voice communication platform for the enterprise.

• beckIOT IPPBX supports multi-point telephone networking and provides rich secondary development interfaces, providing the most stable and flexible services for various types of users.
• We provide a full set of solutions with beckIOT IPPBX as the core to meet various telephone communication needs of logistics enterprises, such as call recording, telephone conferences, automatic operators, broadcasting/intercom, dual-machine hot standby, etc.
• The beckIOT solution will bring a new communication concept to the freight logistics industry with its unique system functions and perfect technical services.
• Integration and Convergence: The logistics unified communication solution integrates voice, data and network into one, creating a modern IP voice communication platform for the enterprise. This helps to realize the real-time transmission and sharing of information and improve the synergy of logistics operations.
• Multi-point Telephone Networking: It supports the multi-point telephone networking function, enabling logistics departments in different locations to conveniently conduct telephone communication and ensure the timely transmission of information.
• Rich Service Interfaces: It provides rich secondary development interfaces to meet various communication needs of logistics enterprises, such as call recording, telephone conferences, automatic operators, broadcasting/intercom, dual-machine hot standby, etc.
• Intelligent and Digital Transformation: Combined with artificial intelligence and data analysis technologies, the logistics unified communication solution can realize intelligent decision-making and digital transformation. For example, by collecting and analyzing transportation data, traffic conditions and weather information, the goods distribution routes can be optimized to improve transportation efficiency.
• Cost Reduction: By optimizing the communication process and reducing operating costs, the logistics unified communication solution helps to reduce the communication expenses of enterprises and improve economic benefits.
• Improve Service Quality: Employees can communicate the status of goods in real time, update logistics information and coordinate to handle problems through these tools, thereby improving the quality of logistics services and customer satisfaction.

Solution Deployment

IPPBX Deployment

According to the number of employees, different models of beckIOT IPPBX are deployed at different outlets respectively. For example, the S1000 (up to 2000 users) is deployed at the headquarters, the S300 (up to 500 users) is deployed at the branch companies, and the S100 (100 users) can be deployed at the offices or warehouses. Connect the beckIOT IPPBX at different outlets point-to-point for networking through the Internet.

Terminal Deployment

Deploy IP phones to access the network and register as IPPBX extensions. Deploy the beckIOT TA internal line port analog voice gateway, connect it to the IPPBX and then access the analog phones. Install the beckIOT APP softphone on mobile phones and register them as IPPBX extensions.

Solution Value

Reduce Communication Costs Reduce Communication Costs After the beckIOT IPPBX is connected for networking, the extensions at each outlet can make free cross-regional calls. beckIOT IPPBX supports accessing network telephone outside lines, enjoying cheaper rates and reducing 80% of long-distance telephone bills. Perfect Telephone Management Perfect Telephone Management Call recording, record the calls of extensions, outside lines and telephone conferences, and save important voice information. Web-based configuration, support local/remote management, and only basic computer and network knowledge is required to complete daily maintenance. According to the positions of employees, different management and dialing permissions can be given to their extensions. Optimize Service Quality Optimize Service Quality Automatic operators, provide more user-friendly voice navigation services for customers and improve the corporate image. Call queue, build a small call center, guide incoming calls to the most suitable seats according to the queuing algorithm, and provide functions such as system announcements and timed prompts of the waiting number of people. API interfaces, connect with the enterprise's third-party management software, and provide applications such as click-to-call, viewing call records, reporting work numbers, and satisfaction surveys. Time-condition routing, guide the incoming calls of customers in different time periods to different destinations to improve the connection rate. Improve Communication Efficiency Improve Communication Efficiency Install and use the Beck Communication APP on mobile phones to make and receive calls of extensions and outside lines anytime and anywhere. Support IP phones to directly initiate broadcasting/intercom to convey information instantly and quickly. Built-in telephone conference function, multi-party telephone conferences can be initiated on phones and APPs, equipped with a visual conference management interface. Support connecting to SIP cameras to view real-time monitoring pictures through video phones or mobile phones.

Solution Summary

The logistics unified communication solution is an important tool for the digital transformation of the logistics industry, which can help enterprises realize real-time information sharing, optimize decision-making and improve service quality. With the continuous progress of technology and the continuous expansion of application scenarios, the logistics unified communication solution will continue to play a greater role and promote the continuous development of the logistics industry. The implementation of the logistics unified communication solution provided by Beck Communication can greatly improve the operational efficiency of the logistics industry, reduce costs and improve customer service quality.