Hospital Unified Communication Plan

Hospital unified communication is an important part of the construction of smart hospitals. Through the communication integration platform, it provides users with hosted online unified communication services, thereby enhancing the collaborative work efficiency of the existing hospital information systems. The core of this communication mode is to integrate various communication methods such as voice, video, short messages, instant messages, and audio and video conferences, and further integrate the communication capabilities with enterprise IT applications to form a communication environment with rich functions and simple operation.

Scheme Background

Over the past forty-plus years of reform and opening up, tremendous changes have taken place in China's medical and health industry. The division of departments in large public hospitals has become more detailed, and the number and scale of private specialized hospitals have also been continuously expanding. In addition, the criteria for ordinary people to measure the comprehensive level of a hospital have gone beyond the stage of only looking at the construction of software and hardware, and the quality of hospital services has also become an important consideration.

Scheme Requirements

Modern hospitals generally have a huge system. To ensure the smooth collaboration of doctors and nurses in their daily work internally and also provide excellent services for patient consultation and communication externally, a highly efficient and stable telephone voice system is essential.
Given the busy working characteristics and complex working environment of hospitals, ordinary telephone systems obviously cannot meet the higher communication requirements of modern hospitals:
Direct dialing of short numbers for telephones in single buildings or even hospital campuses for interconnection.
Quick search and contact of corresponding colleagues in case of emergencies.
Provide high-quality telephone consultation reception to improve service satisfaction.
Have more modern telephone functions to assist hospital management and work.
Support the docking with third-party systems such as hospital management, broadcast intercom, and security alarm.
The system is stable and provides an effective disaster recovery backup plan.

Scheme Deployment

Building IP Voice Communication Scheme
Generally, private hospitals or specialized hospitals are located in single buildings. When laying the telephone system, not only the laying of lines should be considered, but also the migration, expansion, and maintenance of extensions in the later stage should be taken into account.

Scheme Deployment
Computer Room
Deploy two beckiot IPPBXs of the same model and configuration, connect them to the network, and enable dual-machine hot standby.
Deploy Beck Voice Gateways (TA, TE, TG) in the computer room according to the requirements of external lines, connect them to the IPPBX through the local area network to form a network, and connect to the corresponding external lines.


Department Desktops
Deploy IP phones, connect them to the network and register them as IPPBX extensions.

Campus IP Voice Communication Scheme
In large hospitals with wide campuses, different buildings have different functions, but the communication and collaboration between them are quite close.

Scheme Deployment
Main Building Computer Room
Deploy two beckiot IPPBXs of the same model and configuration, connect them to the campus network, and enable dual-machine hot standby.

Deploy Beck Voice Gateways (TA, TE, TG) in the computer room according to the requirements of external lines, connect them to the IPPBX through the local area network to form a network, and connect to the corresponding external lines.


Other Buildings
Deploy IP video phones in the offices of hospital leaders and chief doctors.

Deploy ordinary IP phones in places such as consulting rooms, nurse stations, offices, and pharmacies.

Telephone Customer Service Platform
The hospital telephone customer service platform can effectively improve the service quality of the hospital, create and enhance the brand advantage of the hospital, optimize the service process of the hospital, reduce the service cost of the hospital, and improve the level of medical informatization.


Computer Room
Deploy a Beck Communication Server, connect it to the local area network.


Office
Use a dedicated computer as the call center server and install the Beck Call Center Server-side Software.


Other Buildings
Deploy IP phones on the desktops, connect them to the network and register them as S300 extensions.

Deploy earphones and microphones on the desktops.

Scheme Highlights

Quick Deployment
Based on network transmission of voice, IP phones only need to be taken to connect to the network cable to be registered as extensions without laying telephone lines.

Flexible Migration of Extensions: IP phones can be used normally once connected to the network.


Simple Maintenance
Adopting web-based configuration with a friendly and easy-to-operate interface, daily maintenance can be completed with only basic computer network knowledge.

Extensions can be expanded through authorization without purchasing additional hardware, and can be expanded up to 2,000 extensions at most.


Efficient Communication
In addition to desktop phones, Beck provides the Linkus softphone on the mobile phone end, which supports looking up colleagues' extensions in the address book and making and answering colleagues' calls anytime and anywhere.

Built-in rich functions such as telephone conferences, video calls, broadcast intercoms, and one-number-multiple-devices to improve internal communication and collaboration.

Scheme Summary

The goals of the hospital unified communication system are to improve the quality of medical services, optimize work processes, enhance patient satisfaction, and ensure the security and privacy of medical information. By integrating various communication tools, hospitals can manage their daily operations more effectively and simultaneously improve their response capabilities in emergency situations. Hospital unified communication not only improves the collaborative efficiency within the hospital but also optimizes the experiences of patients and employees, providing strong support for the development of modern medical undertakings.